Menu
Your Cart
Important notice goes here. Learn more

Return

warranty


Our 30-day warranty begins the day the items are delivered. Customer assumes all cost in shipping items back to Alkief Vape, and Alkief Vape assume all cost in shipping the item back to the customer. Shipping cost is non-refundable/creditable.

What is not covered by our warranty?

  • E-liquids, Atomizers, Tanks, Rebuildable products, batteries, chargers, mechanical mods, drip tips, coils or any other accessories on the device itself are NOT covered.
  • Failure or damage caused due to improper use or unauthorized repair
  • Failure or damage as a result of excessive force such as dropping or abuse
  • Failure or damage as a result of usage outside of recommended operating instructions. (See usage manual for operating instructions)
  • Damage or failure caused by improper use. This includes water damage, juice spillage, and fire damage.
  • Leaky tanks are not covered under warranty
  • Loss or damage due to missing components
  • Stripped or damaged threads, crooked 510 connection (Atomizer not sitting flush)
  • Damage to the finish (cosmetic issues), or scratches from a brushed finish.
  • Rattling or sticky buttons
  • Modifying a product in any way, automatically voids the warranty.
  • Defects caused by normal wear and tear or otherwise due to the normal aging of the product.
  • Items outside of our warranty period


What is covered by our Warranty?

  • LED screen issues
  • Charging port issues
  • Battery issues (turning off when firing, etc)
  • Unit auto firing.
  • Chip malfunctions

Some products will have minor flaws and that is to be expected during manufacturing. We can only accept a return or exchange if an item is defective (malfunctioning).

REFUNDS & STORE CREDIT
We are unable to issue refunds to any form of payment other than the original credit card used to make your purchase.

We issue refunds within 48 business days after receipt and inspection of returned merchandise.

Depending on your card-issuing bank, please allow up to one billing cycle for a refund to appear on your statement.

Original shipping fees may be deducted from a refund unless the return is the result of our error. 

Please note: we cannot process return or refund requests without proof of purchase.
RESTOCKING FEE


Returns / exchanges will incur a 10% Restocking fee on items. We can only accept returns on manufacturer sealed items. If an item does not come sealed originally, we are unable to take a return on it. Returns and exchanges are made in the form of what payment you have made. Please be aware, if items are returned incomplete or not in the same condition they were shipped to you in, no Credit will be given and the package will be returned to you at your expense.

WRONG OR MISSING ORDER ITEMS


If we make an error when fulfilling your order, please contact customer service within 24 hours of receiving your package to initiate a claim. A brief email to info@alkiefvape.com alerting us of an error is the quickest way of initiating claims. We make sure to correct any fulfillment mistakes as quickly as possible, and sincerely apologize for any inconvenience. Incorrectly received items must be returned to us. We provide you with a prepaid return label via email to send back the product(s) free of charge. If we do not receive the item(s) within 30 days, we reserve the right to charge the original payment method used to make your purchase for the full dollar amount of the product(s).

Some products will have minor flaws and that is to be expected during manufacturing. We can only accept a return or exchange if an item is defective (malfunctioning).

Return address
After you receive an RMA number, please return your product(s) to us within 7 days. Be sure to include your RMA Approval email. Pack all merchandise safely to prevent damage during transit. We strongly recommend using a shipping method with tracking & insurance. Alkief Vape . is not responsible for loss or damage during transit.

Please send returns to:
Alkief Vape RMA #
6818 King Fahd Rd, Mishrifah District

Jeddah Saudi Arabia