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Delivery Information

SHIPPING

At Alkief Vape we offer a couple of shipping options to our customers. The shipping method you choose does not affect how quickly your orders get placed or processed. We try to ship all In-stock orders that get placed prior to 1:30 PM the same day. Our packages are packaged discreetly for your security.

PROOF OF AGE REQUIRED

We utilize Proof of Age (18+) option on every single package, no exceptions. Because we utilize this option for all shipments, signature will be obtained upon delivery of all shipments. 
Any fees associated with packages that are Returned to Sender because Proof of Age was not able to be determined, will NOT receive a refund. We can not remove this option, even if you have already been verified to be of age. - Every package leaving our facilities will require to be age verified, in accordance with KSA law. only the person named in the "Shipping" fields can pick up the package. 

SAME DAY DELIVERY

Alkief Vape offers same-day delivery to a limited amount of Cities in Saudi Arabia. You must place your order before 11:30 AM, be in an eligible delivery Same Day Delivery. You must present ID to the driver showing that you are 18 years of age or older. Failure to do so will result in a failed delivery. Please be sure you are available to receive the delivery.

ORDER PROCESSING 

We process all in-stock orders 1 day. We reserve the right to additional processing time if any questions or concerns regarding your order arise. We always do our best to get in touch with you via phone or email only when absolutely necessary. Please make sure you provide us with current contact information during checkout. Any foreseen order processing delays are visibly announced directly on the affected product's page. If we are experiencing a larger than normal order volume an announcement is made via a site-wide notice.

ORDER CHANGE & CANCELLATIONS

Order changes or cancellations are possible. Please contact us as soon as possible and we will do our best to accommodate any changes as long as the order has not yet been shipped. Once an order has shipped, you must return the package to us prior to receiving a refund, shipping fees are not refundable.